Skills shortages have led service organisations to rethink their service delivery model. Remote and predictive service delivery models are helping to reduce the skills shortages. The question is how can you make the service jobs more attractive and change the practices for recruiting, learning and development to reduce the skill shortages?
AI offers limitless opportunities, but understanding its real impact often requires using it to gain new insights. So, what is AI really, and what AI functionalities are already included in leading field service management applications? How can we best implement it to ensure the business benefits?
It is well-known that service plays a crucial role in demonstrating a company’s brand values and providing a differentiated customer experience (CX). Technological innovations offer many ways to optimise the customer service experience. The challenge is how to make the right decisions and enhance customer touch points to boost brand perception?
Digital capabilities drive opportunities to develop new service business models that go beyond traditional services. This not only facilitates company growth but also enhances the value delivered to customers, influencing brand perception. Service Leaders are contemplating how to convince people of this potential, and identify the necessary pre-requisites to bring this potential to fruition.
Engaging People in a World of Shortages
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